Shipping & Return Policy

Shipping

Regular orders take 2 business days to process at our warehouse and will be shipped the following business day according to the method of shipping of our choice either USPS or UPS/FedEx.

Please allow an additional 5 business days for all personalized orders.

TRACKING

Upon receipt of your order we will email a tracking number with your invoice. You’ll be able to track your new Carolina Pet products arrival!

Returns

We want you to love our products as much as we do, but understand that sometimes a product doesn’t work out. You may return or exchange a product within 30 days of receiving your order as long as the product meets our return policy standards.

To avoid problems with sizing before placing your order, please consult the size guides on each product page.

Any return that does not meet our return policy standards will not be refunded.

RETURN POLICY

You may return your unused product within 30 days of receiving your order.

Please note that original shipping charges are non-refundable, and customers are responsible for all return shipping costs. Return shipping costs can vary widely depending on type of item and shipping origin.

Pet Bed Return Policy:

• • Item must have tags
  • Item must have no visible signs of wear or use (We reserve the right to determine whether an item has been used)
  • Personalized items cannot be returned

Pet Accessory and Apparel Return Policy

• • Item must have tags. If tags were removed to try on product please include them in the return package.
  • Item must have no visible signs of wear or use (We reserve the right to determine whether an item has been used)
  • Personalized items cannot be returned

Products purchased from another source other than our website, www.carolinapetcompany.com must be returned through the original retailer.

To Start Your Return

Please consult your order confirmation email to action a return. 

Something wrong with your order?

Please reach out to us at customerservice@carolinapetcompany.com

Questions

Please contact Carolina Pet Company Customer Service at customerservice@carolinapetcompany.com  or 803-364-9333 and we will be more than happy to assist you. Please provide us with your order number.