Retailer Terms & Conditions

Carolina Pet Company Terms & Conditions

Effective

These terms apply to all wholesale orders placed with Carolina Pet Company (CPC), whether directly, through our catalogs, through a distributor, or through an online wholesale marketplace. By placing an order, the customer agrees to these Terms & Conditions, including our Marketing & Brand Representation guidelines.

Orders

Place orders by phone at 803.364.9333 or by email at info@carolinapetcompany.com.

Please include the following with every order:

  1. Customer number and/or name
  2. Purchase order number. If you don't provide one, we will create one for you.
  3. Ship-to address. Please note if it is a residential address, as residential deliveries incur additional shipping charges.
  4. Ship method and carrier. Orders ship via FedEx or UPS Ground, or by freight. Expedited shipping incurs additional charges. To use a different carrier, third-party shipping information must be provided.

Pricing

  • Minimum Advertised Price (MAP): Products may not be advertised below CPC's published Minimum Advertised Prices. A minor variation in penny endings is allowed ($0.95, $0.97, $0.99, or $0.00). Products may be advertised at any price above MAP.
  • MAP enforcement: Retailers found in violation of MAP will be notified and given five (5) business days to correct their pricing. Continued violations will result in orders being held until pricing complies with MAP.
  • Prices and product selection are subject to change without prior notice.

Marketing & Brand Representation

We want every customer to see our products as they truly are. These guidelines apply to all advertising, social media, websites, marketplace listings, and other marketing that features CPC products or brands.

  • Accuracy: Represent CPC products accurately, including product details, colors, sizing, materials, and features. Do not make claims about a product that CPC has not made.
  • Approved content: Use CPC-approved images and copy, or original photos and video of the actual products. Approved assets are available on request at info@carolinapetcompany.com.
  • AI-generated content: CPC does not approve the use of AI-generated people, voices, or testimonials, or visibly AI-produced images or video, in marketing our products.
  • Testimonials and reviews: Any testimonial or review must come from a real person who has actually used the product.
  • Licensed brands: Licensed brand names and logos may only be used as provided in CPC-approved materials.
  • Compliance: CPC may request the removal of content that does not meet these guidelines. Failure to comply may result in suspension or termination of the account.

Cancellations

  • Cancellation requests must be received at least 2 business days before the ship date. Requests made on the ship date will not be accepted.
  • All cancellation requests must be submitted in writing by email to info@carolinapetcompany.com or by fax to 803.364.8239.
  • A cancellation is confirmed only when CPC replies confirming it.
  • If a cancellation is requested after the order has shipped, the returned order is subject to a 15% restocking fee plus any shipping charges incurred.

Shipping

  • Orders ship within 3 business days of order confirmation. Personalized orders ship within 5–7 business days.
  • Unless otherwise requested, CPC will choose the most cost-effective shipping method for your order.
  • Residential deliveries and shipments requiring special services incur additional charges. Please request these services when placing your order.
  • All orders ship from our main warehouse in Prosperity, SC 29127.
  • Drop-ship orders incur a $3.50 handling fee per order.

Returns

  • A return authorization is required for all returns.
  • A 15% restocking fee applies to returns when the customer prepays return shipping. This also applies to shipments that are refused or undeliverable.
  • Personalized products cannot be returned unless CPC made an error in the personalization.

Payment & Terms

  • New accounts: Please provide at least three trade references with account numbers and contact information, along with your bank's name and the name and phone number of your bank representative. New accounts default to credit card payment unless other terms are requested.
  • Prepayment: We accept all major credit cards.
  • Net 30 terms: Qualified customers may be eligible for Net 30 payment terms. Please provide credit references to be considered.
  • Payment questions: Email info@carolinapetcompany.com.
  • Remit payment to: Carolina Pet Company, 90 Old School Road, Prosperity, SC 29127

Changes to These Terms

CPC may update these Terms & Conditions from time to time. The current version is always available on this page, and continued ordering after an update means you accept the revised terms. Questions? Contact us at info@carolinapetcompany.com or 803.364.9333.